Essentials for Case Management

Next cohort to begin Jan 2026, time TBD

Interactive Synchronous Distance/Live Interactive Webinar

Hosted on Teams

5.0 general CE Credits

About The Instructors

Tiffany Ferguson

CEO of Phoenix Medical Management, Inc.

Tiffany serves as an adjunct professor at Northern Arizona University, Department of Social Work, and on the American College of Physician Advisors (ACPA) Observation Committee. Tiffany is a co-author of The Hospital Guide to Contemporary Case Management through HCPro. She is a contributor for RACmonitor and Case Management Monthly; she also serves on the editorial board for CMSAToday and Care Management. She is a weekly correspondent on SDoH for the news podcast Talk Ten Tuesday. After practicing as a hospital social worker, she went on to serve as Director of Case Management and quickly assumed responsibilities in system level leadership roles in Health & Care Management, which includes CM, UR, CDI, HIM, and coding. She has held C-level responsibility for a large employed medical group which included value-based arrangements and outpatient care management. Tiffany is a graduate of Northern Arizona University and received her MSW at UCLA. She is a licensed social worker, ACM, and CMAC certified.

Kalie Wolfinger

Manager of Clinical Services, LCSW

Kalie Wolfinger brings nearly 13 years of clinical social work expertise across primary care and hospital settings. Her diverse experience includes roles in emergency department clinical social work, integrated behavioral health within primary care, and case management in hospital inpatient psychiatric units and general hospital settings. In addition to her healthcare contributions, Kalie is an educator in higher education, teaching both Bachelor of Social Work and Master of Social Work programs. She also maintains a private practice, specializing in supporting first responders, crisis intervention, trauma, and dissociation.

Learning Objectives

1. Identify three ways Conditions of Participation affect daily case management practices. 2. Explain the four parts of Medicare and coverage by each entity that affect patient care, placement, and copays. 3. Define improved standard daily work that extends case management beyond the acute setting, providing wholistic management of a patient even after they are discharged from the inpatient setting, to keep them from being readmitted 4. Address and incorporate social determinants of health in the transitional planning and assessment process

Week 1: One hour class reviewing the history of case management.

Week 2: One hour class Understanding the role of the case manager

Week 3: One hour class discussing meeting the daily expectations as a case manager

Week 4: One hour class discussing avoidable days, LOS, readmissions, and transitions of care

Week 5: One hour class reviewing value-based care.

This is for social workers in the field of case management or those interested in case management.

Course Interaction & System Requirements

This live webinar takes place on Teams and is fully interactive. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussion. Internet access, as well as video and audio capabilities are required.

Course Completion  & CE Information

Course completion requirements: Attendees must attend the entire course and complete a course evaluation to be eligible for CE credit. Certificates of completion will be emailed within 10 business days of course and evaluation completion. Phoenix Medical Management is [pending approval] as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider [pending approval] period: [dates]. Social workers completing this course receive 5.0 general continuing education credits.

Registration & Information

Please contact (954) 941-6505 if you have questions, concerns, or grievances about this course. Email [email protected] for ADA accommodation. Space is limited. Cancellations must be received prior to the event date to be eligible for a refund.