Essentials for Case Management

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Interactive Synchronous Distance/Live Interactive Webinar

Hosted on Teams

5.0 general CE Credits

About The Instructors

Tiffany Ferguson

CEO of Phoenix Medical 

Tiffany serves as an adjunct professor at Northern Arizona University, Department of Social Work, and on the American College of Physician Advisors (ACPA) Observation Committee. Tiffany is a co-author of The Hospital Guide to Contemporary Case Management through HCPro. She is a contributor for RACmonitor and Case Management Monthly; she also serves on the editorial board for CMSAToday and Care Management. She is a weekly correspondent on SDoH for the news podcast Talk Ten Tuesday. After practicing as a hospital social worker, she went on to serve as Director of Case Management and quickly assumed responsibilities in system level leadership roles in Health & Care Management, which includes CM, UR, CDI, HIM, and coding. She has held C-level responsibility for a large employed medical group which included value-based arrangements and outpatient care management. Tiffany is a graduate of Northern Arizona University and received her MSW at UCLA. She is a licensed social worker, ACM, and CMAC certified.

Marie Stinebuck

COO of Phoenix Medical

Marie Stinebuck is the Chief Operating Officer (COO) of Phoenix Medical Management. With nearly 30 years of nursing experience, she has spent almost 20 years specializing in case management. Her career has been primarily focused on the acute hospital setting, including the implementation of outpatient case management programs. Marie has held executive leadership roles overseeing case management, utilization review, denial prevention, clinical documentation improvement (CDI), and medical record integrity. She is also the author of numerous articles related to case management, utilization review, and denial prevention. Her true passion is education and has been instrumental in the expansion of our education program over the past several years. Marie has served on the Arizona Board of the American Case Management Association (ACMA) and is certified through the ACMA. She holds an MBA and a Master of Science in Nursing (MSN) with a focus on Nursing Leadership.

Learning Objectives

1. Identify three ways Conditions of Participation affect daily case management practices. 2. Explain the four parts of Medicare and coverage by each entity that affect patient care, placement, and copays. 3. Define improved standard daily work that extends case management beyond the acute setting, providing wholistic management of a patient even after they are discharged from the inpatient setting, to keep them from being readmitted 4. Address and incorporate social determinants of health in the transitional planning and assessment process

Week 1: One hour class reviewing the history of case management.

Week 2: One hour class Understanding the role of the case manager

Week 3: One hour class discussing meeting the daily expectations as a case manager

Week 4: One hour class discussing avoidable days, LOS, readmissions, and transitions of care

Week 5: One hour class reviewing value-based care.

This is for social workers in the field of case management or those interested in case management.

Course Interaction & System Requirements

This live webinar takes place on Teams and is fully interactive. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussion. Internet access, as well as video and audio capabilities are required.

Course Completion  & CE Information

Phoenix Medical Management, 1902, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 11/10/25-11/10/26. Social workers completing this course receive 5.0 general continuing education credits. This program has been pre-approved by The Commission to provide continuing education credit to CCM® Board-Certified Case Managers. The course is approved for 5.0 contact hours. Phoenix Medical Management has been approved by the California Board of Registered Nursing, Provider #17829, for 5.0 Contact Hours.

Registration & Information

Please contact (954) 941-6505 if you have questions, concerns, or grievances about this course. Email [email protected] for ADA accommodation. Space is limited. Cancellations must be received prior to the event date to be eligible for a refund.