Program Description:

This is a fully asynchronous online course delivered via video modules, interactive case examples, and downloadable tools. Learners can complete the course at their own pace. Each module includes knowledge checks and real-world application strategies. This comprehensive, intermediate-level course provides healthcare professionals with in-depth training on trauma-informed, ethically sound, and patient-centered case management in acute care settings. Designed with flexibility in mind, the course explores high-impact topics such as trauma screening, mandated reporting, palliative care planning, substance use assessment, post-acute placement, social determinants of health, and legal/ethical complexities in discharge planning. Drawing on real hospital-based examples, learners will deepen their understanding of trauma-informed care principles, motivational interviewing, cultural humility, and effective coordination with medical, legal, and social systems. This course equips participants with the confidence and tools to improve patient outcomes while upholding professional ethics and equity in care.

Learning Objectives:

1. Define trauma and apply trauma-informed care principles in hospital settings 2. Recognize adverse childhood experiences (ACEs) and their long-term effects 3. Identify signs of abuse, neglect, domestic violence, and human trafficking, and follow mandated reporting protocols 4. Conduct effective discharge planning using validated assessment tools and trauma-informed communication 5. Apply motivational interviewing (MI) and cognitive behavioral therapy (CBT) principles in case management conversations 6. Evaluate the needs of high-utilizer patients through a lens of SDOH and behavioral health 7. Navigate palliative and hospice care planning and ethical dilemmas in care transitions 8. Collaborate across teams to support safe, person-centered discharges 9. Describe regulatory requirements (CMS 482.43, PASRR, Medicare notices) and apply them to care coordination 10. Incorporate cultural considerations and communication strategies to promote equity and patient trust

Learning Resources Provided:

- Instructional videos for step-by-step guidance - Content reviews to reinforce learning - Knowledge checks and quizzes to test comprehension - Case scenario practices for applied problem-solving - Access to additional screening forms to support clinical application By the end of this course, participants will have a solid foundation in clinical social work practices, enhanced readiness for the ASWB exam, and practical resources they can immediately apply in professional care settings.

Who Should Attend

If you work with patients in hospital or healthcare settings, this course is for you. Especially helpful for: Medical and hospital social workers Case managers Nurses involved in discharge planning Behavioral health clinicians Professionals seeking practical tools for trauma-informed, ethical care planning

Meet Your Course Author, Tiffany Ferguson

Tiffany Ferguson, LMSW, CMAC, ACM, is the CEO of Phoenix Medical Management, Inc., the leading case management firm. After practicing as a hospital social worker, she was tapped to serve as Director of Community Case Management and quickly assumed leadership responsibility as System Director of Health and Care Management and later top Administrator for the employed medical group. Ms. Ferguson is CMAC, and ACM certified, and serves on the Observation sub-committee for ACPA. She is a weekly contributor on RACmonitor, Case Management Monthly, and commentator for Finally Friday. Tiffany is a graduate of Northern Arizona University and received her MSW at UCLA.

Meet Your Course Author, Kalie Wolfinger

Kalie Wolfinger, LCSW, is the Manager of Clinical Services for Phoenix Medical Management. Kalie brings nearly 13 years of clinical social work expertise across primary care and hospital settings. Her diverse experience includes roles in emergency department clinical social work, integrated behavioral health within primary care, and case management in hospital inpatient psychiatric units and general hospital settings. In addition to her healthcare contributions, Kalie is an educator in higher education, teaching both Bachelor of Social Work and Master of Social Work programs. She also maintains a private practice, specializing in supporting first responders, crisis intervention, trauma, and dissociation, and is certified through the ACMA. She holds an MBA and a Master of Science in Nursing (MSN) with a focus on Nursing Leadership.

Curriculum

7 Chapters · 68 Lessons

  1. 1

    Clinical Social Work Essentials

    1. (Included in full purchase)

      Intro

    2. (Included in full purchase)

      Trauma-Informed Care

    3. (Included in full purchase)

      Trauma-Informed Care Review

    4. (Included in full purchase)

      Mandated Reporting

    5. (Included in full purchase)

      Mandated Reporting Review

    6. (Included in full purchase)

      End of Life Care

    7. (Included in full purchase)

      End of Life Care Review

    8. (Included in full purchase)

      Substance & Alcohol Use

    9. (Included in full purchase)

      Substance & Alcohol Use Review

    10. (Included in full purchase)

      Mental Health and Chronic Conditions

    11. (Included in full purchase)

      Mental Health and Chronic Conditions Overview

    12. (Included in full purchase)

      Domestic and Interpersonal Violence

    13. (Included in full purchase)

      Domestic and Interpersonal Violence Review

    14. (Included in full purchase)

      Motivational Interviewing and Cognitive Behavioral Therapy

    15. (Included in full purchase)

      MI & CBT Review

    16. (Included in full purchase)

      Human Trafficking

    17. (Included in full purchase)

      Human Trafficking Review

    18. (Included in full purchase)

      Surrogacy and Guardianship

    19. (Included in full purchase)

      Surrogacy and Guardianship Review

    20. (Included in full purchase)

      Cultural Competency & Language Barriers

    21. (Included in full purchase)

      Cultural Competency & Language Barriers Review

    22. (Included in full purchase)

      New Diagnoses

    23. (Included in full purchase)

      New Diagnoses Review

  2. 2

    Clinical Social Work Essentials: Knowledge Check

    1. (Included in full purchase)

      Case Scenario Practice

    2. (Included in full purchase)

      Knowledge Check

  3. 3

    Emergency & Ethical Practice in Care Settings

    1. (Included in full purchase)

      Intro

    2. (Included in full purchase)

      Trauma Support

    3. (Included in full purchase)

      Trauma Support Review

    4. (Included in full purchase)

      Barriers to Medication Adherence

    5. (Included in full purchase)

      Barriers to Medication Adherence Review

    6. (Included in full purchase)

      Emergency Department High Utilizers

    7. (Included in full purchase)

      High Utilizers in the Emergency Department Review

    8. (Included in full purchase)

      Ethics + Self-Care

    9. (Included in full purchase)

      Ethics + Self-Care Review

  4. 4

    Emergency & Ethical Practice in Care Settings: Knowledge Check

    1. (Included in full purchase)

      Case Scenario Practice

    2. (Included in full purchase)

      Knowledge Check

  5. 5

    Perinatal & Reproductive Support

    1. (Included in full purchase)

      Intro

    2. (Included in full purchase)

      Substance Abuse in Pregnancy

    3. (Included in full purchase)

      Substance Use in Pregnancy Review

    4. (Included in full purchase)

      Adoption

    5. (Included in full purchase)

      Adoption Review

    6. (Included in full purchase)

      Surrogacy

    7. (Included in full purchase)

      Surrogacy Review

    8. (Included in full purchase)

      Perinatal or Postpartum Mood and Anxiety Disorders

    9. (Included in full purchase)

      PMADs Review

  6. 6

    Perinatal & Reproductive Support: Knowledge Check

    1. (Included in full purchase)

      Case Scenario Practice

    2. (Included in full purchase)

      Knowledge Check

  7. 7

    Screening Forms

    1. (Included in full purchase)

      Intro

    2. (Included in full purchase)

      Mental Health and Mood

    3. (Included in full purchase)

      Disclaimer

    4. (Included in full purchase)

      GAD-7 — Generalized Anxiety Disorder-7

    5. (Included in full purchase)

      PHQ-9 — Patient Health Questionnaire-9

    6. (Included in full purchase)

      EPDS — Edinburgh Postnatal Depression Scale

    7. (Included in full purchase)

      PASS — Perinatal Anxiety Screening Scale

    8. (Included in full purchase)

      C-SSRS — Columbia Suicide Severity Rating Scale

    9. (Included in full purchase)

      Trauma

    10. (Included in full purchase)

      ACE — Adverse Childhood Experiences (General Trauma Exposure)

    11. (Included in full purchase)

      THS — Trauma History Screen

    12. (Included in full purchase)

      CAPS-5 — Clinician Administered PTSD Scale

    13. (Included in full purchase)

      Domestic Violence / Interpersonal Violence

    14. (Included in full purchase)

      HARK — Humiliation, Afraid, Rape, Kick

    15. (Included in full purchase)

      HITS — Hurt, Insult, Threaten, Scream

    16. (Included in full purchase)

      ITSS — Injured Trauma Survivor Screening

    17. (Included in full purchase)

      Substance Abuse / Alcohol Use

    18. (Included in full purchase)

      SBIRT — Screening, Brief Intervention, and Referral to Treatment

    19. (Included in full purchase)

      DAST-10 — Drug Abuse Screening Test-10

    20. (Included in full purchase)

      CAGE — Cut down, Annoyed, Guilty, Eye-opener (Alcohol)

    21. (Included in full purchase)

      AUDIT-C — Alcohol Use Disorders Identification Test - Consumption

Course Completion Requirements:

The course is completed after viewing the modules and completing the reading. Each module includes practical tools, real-world examples, and a brief knowledge check to reinforce learning. Posttest requirements-Participants must achieve a passing score of at least 80% to receive continuing education credit. If a participant does not pass on the first attempt, they will be provided with one opportunity to retake the test after reviewing the course materials. If the second attempt is unsuccessful, the participant will be encouraged to revisit the course content and may request additional support or clarification before attempting the test again. The posttest must be completed, along with the course evaluation before a certificate is issued. The course certificate will be delivered via email within one week of evaluation completion. “Phoenix Medical Management, 1902, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 11/10/25-11/10/26. Social workers completing this course receive 1.0 general continuing education credit.” “This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1.0 contact hour. Activity code: I00065807; Approval Number: 250004103. To claim these CEs, log into your CE Center account at www.ccmcertification.org

Registration and Info:

Please contact Vanessa Blutrich at [email protected] to register and if you have any questions, concerns or need special accommodations. System Requirements: Internet access and a modern web browser.

$65.00

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